Hi, and thanks for your comments. Thanks especially for pointing out the oversight in AdBlock's description in the AMO. We'll get that corrected ASAP.

The Acceptable Ads program isn't a con. It's a compromise, a way to help creators get the revenue they need to keep creating the content we all enjoy, while protecting us all from the truly bad ads nobody wants. The vast majority of our users are grateful for this middle way. Folks who want a scorched-earth approach are welcome to check out uBlock Origin. Its developer has a different philosophy than we do, so it meets a need we have chosen not to.

I know it's frustrating to ask for help, only to be told to try a complicated-looking series of debugging steps. We do this for a few reasons. Sometimes we ask our users to help troubleshoot issues that we can't reproduce. Much of the time, the steps we suggest are the result of successful troubleshooting; that is, they are the solution. We never want our users to feel they're getting a runaround or being directed to useless information. If we get something wrong in a support article and we are taken to task, whenever possible I'll fix it then and there. With one person supporting 65M users, we can't devote the in-depth 1:1 time we would all prefer. Last but not least, product reviews (along with Twitter and Facebook) aren't the best place to troubleshoot issues. It's much better to open a ticket on our support portal, help.getadblock.com.

If you've run into an issue and neither our responses to other reviews nor our knowledge base has helped, I encourage you to open a ticket. I'll be happy to dig in as much as needed to get things working for you again. :)

- Rhana, AdBlock Community Manager

Hi Cas. If you're seeing ads on YouTube again, please try these suggestions: https://help.getadblock.com/solution/articles/6000109702-i-m-seeing-ads-in-youtube-videos
:) Rhana, AdBlock Community Manager

Hi! That's a great question, and you're absolutely right to be cautious about the access you grant to software you install. In our case, AdBlock needs to be able to read the data on every web page you visit so that it can see what part of it is an ad it's going to need to block if possible or hide if not. Does that mean we store or use your personally identifiable information? Absolutely not. We're pretty big on privacy around here.

For more information about what kinds of information we can see and what we do with it, please see:
https://help.getadblock.com/solution/articles/6000087917-i-see-a-warning-that-adblock-can-access-my-data-and-browsing-activity-

I also encourage you to read our privacy policy, which goes into more detail:
https://getadblock.com/privacy

I hope this helps to reassure you! If you have any other questions, feel free to drop me a line at help@getadblock.com. :)

- Rhana, AdBlock Community Manager

Hi! If you're still seeing ads after installing AdBlock, here are some things to check: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If those suggestions don't help, please open a ticket at help.getadblock.com. Include the debug info from the SUPPORT tab in AdBlock's options, a link to a page where you're seeing ads, and a screenshot of the ads (please capture the entire screen). Thanks!
- Rhana, AdBlock Community Manager

¡Hola! Gracias por tu comentario. AdBlock cuenta con el respaldo de donaciones de usuarios satisfechos. No establecemos el precio; usted determina cuánto vale AdBlock para usted. Aunque fomentamos el pago (después de todo, nos ayuda a mantener las luces encendidas), si no quiere pagar nada, ¡está bien! Solo cierra la página sin pagar. :)

Hello! Thanks for your comment. AdBlock is supported by donations from happy users. We don't set the price; you determine how much AdBlock is worth to you. Although we encourage payment (after all, it helps us keep the lights on), if you do not want to pay anything, that's fine! Just close the page without paying. :)

- Rhana, AdBlock Community Manager

Hola RMG-GMR. Gracias por sus comentarios. Como una extensión de navegador, la capacidad de AdBlock de afectar cualquier cosa que esté fuera del navegador es prácticamente inexistente. Me gustaría saber más sobre los problemas que estabas viendo en esas computadoras portátiles. ¿Le importaría enviar un correo electrónico a help@getadblock.com? ¡Muchas gracias!

Hi RMG-GMR. Thanks for your feedback. As a browser extension, AdBlock's ability to affect anything outside of the browser is close to non-existent. I would like to know more about the problems you were seeing on those laptops. Would you mind sending an email to help@getadblock.com? Thanks very much!

- Rhana Cassidy, AdBlock Community Manager

Hi, Anonymous, thanks for your feedback! AdBlock is pretty much plug-and-play. If blocking ads feels complicated, it probably means you're not doing it right. :D

I'd be happy to help you figure out what's not working. Would you mind opening a ticket at help.getadblock.com? Thanks!

- Rhana, AdBlock Community Manager