Reviews for NordPass® Password Manager & Digital Vault
NordPass® Password Manager & Digital Vault by NordVPN
Review by Firefox user 19217615
Rated 1 out of 5
by Firefox user 19217615, 4 months agoIf you just subscribed, and happen to see this, refund before its too late.
Used to work fairly well. They changed their windows app, and firefox app months ago, and its slowly degraded to never autofilling on firefox ever, across multiple computers and installs. It defeats the purpose of having a password manager, let alone paying for one that literally is just a notepad now. Even if they fix it, they have no qualms about breaking their software for months after you've paid. They probably just get 40% of their money from apple users, and 40% from chrome users and say screw the other 20%, we got their money, probably only 30% of those will be bothered to cancel. so we'll just increase prices 5% and screw firefox users.
Used to work fairly well. They changed their windows app, and firefox app months ago, and its slowly degraded to never autofilling on firefox ever, across multiple computers and installs. It defeats the purpose of having a password manager, let alone paying for one that literally is just a notepad now. Even if they fix it, they have no qualms about breaking their software for months after you've paid. They probably just get 40% of their money from apple users, and 40% from chrome users and say screw the other 20%, we got their money, probably only 30% of those will be bothered to cancel. so we'll just increase prices 5% and screw firefox users.
Developer response
posted 4 months agoHi there, we’re really sorry to hear about your experience. We’d really appreciate the chance to troubleshoot the issues you mentioned properly. If you're open to it, please reach out to our support team at support@nordpass.com so we can dig into the issue and help resolve it. Feedback like yours is important, and knowing the specifics helps us make things better for everyone.
987 reviews
- Rated 5 out of 5by Muantaro, 20 hours ago
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- Rated 5 out of 5by Firefox user 19607604, 7 days ago
- Rated 5 out of 5by Firefox user 19575835, 8 days ago
- Rated 5 out of 5by Al Rosenkranz, 9 days ago
- Rated 3 out of 5by Firefox user 17556443, 9 days ago
- Rated 4 out of 5by Firefox user 16703473, 10 days ago
- Rated 5 out of 5by Pavel, 11 days ago
- Rated 5 out of 5by Firefox user 19596665, 13 days ago
- Rated 5 out of 5by Firefox user 14727816, 13 days ago
- Rated 5 out of 5by Firefox user 17884835, 16 days ago
- Rated 5 out of 5by Firefox user 18330014, 18 days agoI have been using Nord Pass for over a decade and love it. Seamless usage with my iPhone App, too. Just a thumb print... It's a lifesaver, or atleast a mood enhancer!
Developer response
posted 15 days agoHi! 😊 Wow, over a decade of trust! Thanks for the wonderful feedback and for making NordPass a part of your journey. We're thrilled to be your lifesaver and mood enhancer! - Rated 5 out of 5by Firefox user 16309128, 18 days ago
- Rated 5 out of 5by Firefox user 18550013, 20 days ago
- Rated 5 out of 5by Firefox user 19583966, 21 days ago
Developer response
posted 22 days agoWir freuen uns sehr über Ihr Feedback! Vielen Dank, dass Sie sich für uns entschieden haben.- Rated 4 out of 5by wman, 23 days agoGreat password manager, only 4 stars because the autofill sometimes bugs out and won't recognize the log in form.
Developer response
posted 22 days agoHello! Thank you for sharing your feedback. May we ask if you could try updating or reinstalling the extension and clearing cache of your browser? In case the issue persists, please reach out to our team at support.nordpass.com and we'll be glad to look into the issues in more detail! - Rated 5 out of 5by Firefox user 17820045, 24 days ago
- Rated 3 out of 5by Chris, 25 days agoGenerally good. 3/5 because the Windows experience sucks, but the Mac experience is better. On Windows, no matter what settings I select, I must always agree to the exact same privacy question every single time my browser re-opens, and then enter my email, and then it remembers my "log me back in" setting after doing all of those steps. Misclicking once will uninstall the entire add-on, which is even more annoying. I understand presenting privacy settings to users, but seriously, I have agreed no less than one hundred times to the exact same question, where declining also uninstalls in the same click. The Autofill is very useful for my annoying-to-type passwords, so I really hate not having a browser extension for that aspect of PW management.
Developer response
posted 25 days agoHello there. We’re terribly sorry about it! We’re sure it can be resolved with our support team at support.nordpass.com. Our team would be happy to take a closer look into your case and help out! They are available 24/7. - Rated 5 out of 5by Firefox user 15453731, 25 days ago
- Rated 4 out of 5by Spude, 25 days ago
- Rated 5 out of 5by Firefox user 19575985, 25 days agoI have replaced my previous password manager with NordPass. NordPass works extremely well and didn't take long to get used to. Very satisfied!
Developer response
posted 25 days agoYour satisfaction is our top priority, and we're delighted to have achieved that with your five-star review!